Technical Support
Ways to reach us
Questions about quizzes, assignments, accounts, or scores — each channel below handles a specific type of request.
Email support
For account problems, missing scores, or content questions. Include your registered email and a short description.
[email protected]FAQ below
The answers section on this page covers the most frequent technical and platform questions.
See all questionsAccreditations
Questions about program validity, credentials, or licensing — see our accreditation page.
View accreditationsHow support works
A support request on Domain goes through a straightforward process. Four steps, one business day turnaround for most issues.
Check the FAQ first
Most platform and quiz issues are already documented. Scroll down to the questions section — answers are specific, not generic.
Send a message with context
Write to [email protected]. Include the quiz or assignment name, the error message you saw, and your registered account email.
Case reviewed by a specialist
A team member reads your request and checks the system logs if needed. No automated replies for technical reports.
Resolution confirmed
You receive a reply with the fix applied or a clear explanation. For score corrections, you'll see the update reflected in your account.
Common questions
Platform behaviour, quiz results, and account access — the four most frequent topics from users across Ontario.
Clear your browser cache and try a different browser — Chrome or Firefox typically work best. If the quiz still will not load, email [email protected] with the quiz name and your account email.
Retakes depend on the settings configured for each program. Contact your instructor, or email us if your access appears blocked when it should not be.
Scores do not save when a session times out or if connectivity dropped mid-quiz. Send us your session details — the date, time, and quiz name — and the team can verify the result manually.
Email replies arrive within one business day. Phone support is available during regular Ontario business hours — call +1 418 723 6481 for urgent matters.
Platform status
Current operational status of the quiz engine, account system, and score delivery as of today.
Quiz engine
All interactive assignments loading normally. No reported outages.
Score recording
Results are being saved and reflected in accounts in real time.
Email notifications
Delayed delivery reported on some accounts. The team is monitoring this.
Account login
Authentication is stable. Password resets are processing normally.
Direct contact
If your issue is not resolved by the FAQ or the steps above, reach us directly.
Go to contact page